The success of any organization, whether big or small, depends on its ability to execute its strategies effectively and efficiently. This requires having a clear and documented process that guides how the organization operates. In this blog post, we will discuss the importance of having a documented process, drawing insights from two influential business books - "Traction" by Gino Wickman and "Built to Last" by Jim Collins.
"Traction" is a practical guide that outlines the Entrepreneurial Operating System (EOS), a framework that helps businesses get a grip on their operations and achieve their goals. One of the key components of EOS is documenting the organization's core processes. According to Wickman, documenting processes brings several benefits to an organization, including:
Consistency: Documented processes provide a clear and consistent way of doing things, which helps ensure that all team members are on the same page. This reduces confusion and misunderstandings, which can lead to mistakes and inefficiencies.
Scalability: As organizations grow, it becomes more challenging to manage operations effectively. Documented processes provide a foundation for scaling the business by ensuring that everyone understands how things should be done.
Training and Onboarding: Documented processes make it easier to train new team members and onboard them quickly. They provide a step-by-step guide that new hires can follow, reducing the time and effort required to get them up to speed.
Improvement: Documented processes provide a starting point for continuous improvement. By analyzing processes, organizations can identify inefficiencies and opportunities for optimization.
Similarly, "Built to Last" explores what it takes for a company to become a long-lasting, successful organization. One of the key findings of the book is that successful organizations have a strong and well-documented culture that guides their operations. Collins and Porras (the authors) argue that having a documented process helps create a strong culture by:
Clarifying Values: Documented processes make it easier to communicate the organization's values and ensure that everyone understands them. This helps create a shared sense of purpose and direction.
Building Consistency: Documented processes ensure that the organization's values and principles are consistently applied across all areas of the business. This helps create a sense of trust and reliability among customers, employees, and stakeholders.
Supporting Innovation: Documented processes provide a framework for experimentation and innovation. By having a clear process for trying new things, organizations can take risks without compromising their values or culture.
Having a documented process is crucial for the success of any organization. It provides clarity, consistency, and scalability, making it easier to manage operations and achieve goals. Documented processes also help create a strong culture that guides the organization's operations and supports innovation. As Wickman and Collins have shown us, by documenting processes, organizations can increase their chances of achieving long-term success. How do your processes look?